Shipping & Delivery
What shipping options do you offer?
We offer Standard and Priority shipping
Standard delivery:
Ships in 2-10 days,
Delivery takes additional 2-10 days via DHL or FEDEX
Priority delivery:
Ships in 2-5 days
Delivery takes additional 2-5 days via DHL or FEDEX Express
Where is my order? How can I track it?
Once you’ve placed your order, you’ll receive a confirmation email from us shortly after.
When your order has been shipped, you’ll receive another email with your courier tracking information.
If you have not received your order one week after receiving the tracking notification, we highly recommend contacting the courier company.
If you have not received your order confirmation or tracking email, please email us via our contact page.
When will my order dispatch?
All items are made to order and require up to 7 days to be made before shipping.
For all priority shipping orders, we aim to dispatch your order within 5 days of placing the order.
Please allow extra days during sale times as orders might get delayed.
You can always check approximate shipping timelines with us before placing your order.
Do you ship worldwide?
Yes! This is our International site. We ship to most countries.
If you are placing order from India, please use our India website: https://jimbhi.com/
Will I be charged Customs or Duties for Delivery?
Customs fees and import taxes are determined by each country's local customs authority. Unfortunately, these fees are out of our control and are the responsibility of the customer.
If payment of additional fees is required, you will be contacted by your local customs authority or the courier once the parcel reaches the destination country.
If the duties payment is refused, your order will not be refunded as these duties are then payable by us + return shipping + our home country duties and these add up to an amount more than the order amount.
For more information about how much duties and taxes you might have to pay, kindly get in touch with your local customs office to get the latest information.
Returns and Exchanges
Do you accept returns?
Since all our items are made to order, we cannot accept returns.
All items are final sale and hence we request you to please check our size chart and policies carefully before your purchase,
We encourage all customers to shop mindfully!
Do you offer exchanges?
We currently cannot offer International exchanges since shipping and custom duties can make up to additional costs.
We always leave margins for all our products and you can size up or down and alter your product.
We also recomment all customers to check sizing charts and recommendation before placing the order.
You can also always DM or email us with your measurements so we can guide you to the right size.
Product & Sizing
How do I find and select my perfect size?
Find our size chart here
All measurements mentioned on our website are in inches.
If you are confused about sizing, feel free to DM us or Email us with your measurements and we can guide you to the right size.
Do you restock?
It depends on the product. We may restock fabrics for some of our products if sold out while some products, we may never restock once sold out.
Why are your products priced differently on Indian site vs International site
We have products priced differently on both sites to take into account conversion rates, shipping fees, duties and taxes, GST, return costs, payment gateway and hosting costs. All these factors result in different prices for the same product to sell in different regions.
India site: LINK
International site: LINK