Refund policy
What is our exchange policy?
Please note that all JIMBHI pieces are made to order and require up to 10 days for completion, depending on the piece. As each item is produced specifically for you, we kindly ask that you review the product description for specific lead times before placing your order and after checking your size as we do not offer refunds and exchanges are subject to availibility
We do not offer refunds for returned items.
We offer store credit or exchanges for garments that are unworn and in their original condition, within 7 days of receiving your order.
All item(s) must be in their original condition, including original packaging and attached tags. Garments that have been worn, washed, or altered in any way will not be eligible for exchange. Please take care when trying on items, as we are unable to accept returns with makeup marks or perfume scents.
All item(s) must be returned to our warehouse before an exchange can be processed. Exchanges are subject to item availability at the time your return is received.
Exchanges are permitted only for items of the same full-price value. Store credit will be issued for the amount paid for the original item. As a small business, we do not offer refunds to the original payment method.
Purchases made during promotional periods (using a discount or promo code) are not eligible for exchange or store credit. All such sales are final. Certain promotions may include additional terms and conditions.
Only pre-approved exchanges will be accepted. Unauthorized returns will be declined, and customers will be responsible for arranging collection of the item.
How do I organise an exchange?
If you meet the above criteria, please email us at shopjimbhi@gmail.com to request an exchange . We recommend using a registered or trackable postal service and retaining proof of shipment, as we cannot be held responsible for lost return parcels.
How long will it take to process my exchange?
Once your return has been received, please allow 5–7 business days for processing. You will receive a confirmation email once your exchange has been shipped. Please note that all exchanges are subject to availability at the time your return is processed.
Are exchanges free?
Return shipping costs to JIMBHI are not covered or reimbursed.
We charge USD $10 for exchanges. Shipping the item to us is the responsibility of the customer as we are unable to arrange return shipping.
Original shipping fees, customs and duties paid are not reimbursed. The exchanged order may attract duties and taxes and is the responsisbility of the customer.